Orders

What methods of payment do you accept?
At this time we can only accept Visa and Mastercard. We are working on adding additional options and do apologize for any inconvenience this may cause. 
Mon, 7 Jan, 2019 at 11:11 AM
How Long Will it take to ship my order?
We always do our best to get your orders out as soon as possible. Our processing typically takes 3 to 5 business days for your order to process but can take...
Fri, 11 Jan, 2019 at 10:01 AM
Where is my confirmation email?
You should automatically receive a confirmation email from us once you have placed your order. While this email should arrive in your inbox immediately, pl...
Mon, 7 Jan, 2019 at 11:12 AM
How can I view the status of my order?
Please log in to your customer account and check under the orders tab. If you did not create a customer account during checkout or did not already have a cu...
Mon, 7 Jan, 2019 at 11:13 AM
Can I place my order over the phone?
We do not accept phone orders. This is a company policy and has been put in place for the protection of your information. If you are having trouble placing ...
Mon, 7 Jan, 2019 at 11:14 AM
Can I cancel my order?
We do allow order cancellations within 4 hours of placing your order. If this 4-hour window has passed, unfortunately, we will be unable to cancel your orde...
Mon, 7 Jan, 2019 at 11:14 AM
Do you allow returns/ refunds/ exchanges?
All Kush Queen Items are Final Sale, therefore, we can not accept returns, exchanges or refunds. If you believe that you have received a damaged product, th...
Mon, 7 Jan, 2019 at 11:15 AM
Do you have a storefront?
At this time we do not have a brick and mortar location. However, we do have a growing number of authorized retailers that do carry our products in their sh...
Fri, 11 Jan, 2019 at 10:02 AM
Where can I find your THC products?
All Kush Queen products containing THC are only available in participating Recreational and Medical Cannabis Dispensaries. You can find a dispensary near yo...
Fri, 11 Jan, 2019 at 10:03 AM
I missed a sale deadline, can I still get the deal?
Unfortunately, no. We do our best to run regular promotions for our clients and because of this, our deadlines are strict. If you missed this promotion, we ...
Mon, 7 Jan, 2019 at 11:23 AM