Orders

What methods of payment do you accept?
At this time, we can only accept Visa, MasterCard & Discover. We are working on adding additional options and do apologize for any inconvenience this ma...
Wed, 10 Jun, 2020 at 2:37 PM
How long will it take to ship my order?
We always do our best to get your orders out as soon as possible. Our processing typically takes 3 to 5 business days for your order to process but can take...
Wed, 10 Jun, 2020 at 2:38 PM
Where is my confirmation email?
At checkout, if you are logged into your account or input an email address when completing your purchase, you should automatically receive a confirmation e...
Wed, 10 Jun, 2020 at 2:39 PM
How can I view the status of my order?
Please log in to your customer account (www.kushqueen.shop/login) and check under the orders tab. If you did not create a customer account during checkout o...
Wed, 10 Jun, 2020 at 2:40 PM
Can I place my order over the phone?
We do not accept phone orders. This is a company policy and has been put in place for the protection of your information. If you are having trouble placing ...
Wed, 10 Jun, 2020 at 2:42 PM
Can I cancel my order?
We do allow order cancellations within 24 hours of placing your order. If this 24-hour window has passed, unfortunately, we will be unable to cancel your or...
Wed, 10 Jun, 2020 at 3:47 PM
Do you allow returns/ refunds/ exchanges?
All Kush Queen items are FINAL SALE! Therefore, we can not accept returns, exchanges or refunds. If you believe that you have received a damaged product, th...
Wed, 10 Jun, 2020 at 3:58 PM
Do you have a storefront?
At this time we do not have a brick and mortar location. However, we do have a growing number of authorized retailers that do carry our products in their sh...
Wed, 10 Jun, 2020 at 4:01 PM
Where can I find your THC products?
All Kush Queen products containing THC are only available in participating licensed California Cannabis Dispensaries. You can find a dispensary near you by ...
Wed, 10 Jun, 2020 at 4:02 PM
I missed a sale deadline, can I still get the deal?
Unfortunately, no. We do our best to run regular promotions for our clients and because of this, our deadlines are strict. If you missed this promotion and ...
Wed, 10 Jun, 2020 at 4:07 PM