We do allow order cancellations within 4 hours of placing your order. If this 4-hour window has passed, unfortunately, we will be unable to cancel your order. If you have any questions or concerns please contact us and we will do our best to assist you. You can email us at  support@kushqueen.shop or give us a call at 818-922-2081. We are available Monday through Friday from 10 am to 6 pm PST and will be happy to answer any questions they may have.