We do allow order cancellations within 24 hours of placing your order. If this 24-hour window has passed, unfortunately, we will be unable to cancel your order. If you have any questions or concerns please contact us and we will do our best to assist you. You can email us at support@kushqueen.shop or give us a call at (714) 215-4442. We are available Monday through Friday from 8 am to 5 pm PST and will be happy to answer any questions they may have.